Urgent! Solution Architect (Post Sales) - Contact Centre Job Opening In Stockholm – Now Hiring Puzzel
Expertini
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider.
We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.
Solution Architect (Post Sales)
UK; Netherlands (remote-first) or Stockholm; Copenhagen; Oslo
Puzzel: The Low-Down 🔍
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service.
Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀
Why we’re proud
Key Data Points
What we’re looking for 🔎
We are looking for a highly skilled Solution Architect with proven technical and post-sales expertise in a solution-based B2B tech market, ideally within the contact centre or a related vertical.
This is an additional headcount due to growth with some big deliveries in play at the moment, so it is a busy, but exciting time to be joining Puzzel.
The ideal candidate will be customer-facing, capable of presenting complex technical solutions with confidence, bridging the gap between technology and business benefits, managing customer expectations, and establishing technical credibility.
What you'll do 🏡💻
The must haves 💪
The nice to haves ➕➕➕
The location
This role can be located in the or Netherlands (can be remote, but you must be based in the country for tax & contractual purposes); , and all typically do 2-3 days/week in the office.
What’s In it for You?
💰
What to expect from the interview process ❔
Puzzel Values 🎯
Diversity & Inclusion 🌍
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal.
So, what are we doing to improve this?
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.
If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing ☝🏻
Even if you feel you are only a 75% match for this role, we still want to hear from you.
This list is purely indicative.
Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website.
Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Solution Architect in Stockholm, Sweden using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 263 jobs in Sweden and 132 jobs in Stockholm. This comprehensive analysis highlights market share and opportunities for professionals in Solution Architect roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Puzzel is currently hiring and seeking a Solution Architect (Post Sales) Contact Centre to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Puzzel adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Solution Architect (Post Sales) Contact Centre Jobs Sweden varies, but the pay scale is rated "Standard" in Stockholm. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Solution Architect (Post Sales) Contact Centre typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Solution Architect (Post Sales) Contact Centre interview at Puzzel, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Puzzel's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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